Windows Server 2003 US X64 Enterprise With All Updates April 201 64 Bit

• 1.0 Welcome2.0 Operating System Support 2.1 Support for 64-bit Windows Platforms3.0 System Requirements3.1 BrightStor ARCserve Backup Base Product3.2 Disk Staging Option3.3 Client Agents3.4 Agent for IBM Informix3.5 Agent for Lotus Domino3.6 Agent for Microsoft Exchange Server3.7 Agent for Microsoft Exchange Server Premium Add-on3.8 Agent for Microsoft SharePoint3.9 Agent for Microsoft SQL Server3.10 Agent for Open Files3.11 Agent for Oracle3.12 Agent for Sybase3.13 Disaster Recovery Option3.14 Image Option3.15 NDMP NAS Option3.16 Tape and Optical Library Option3.17 Serverless Backup Option3.18 Tape RAID Option3.19 Storage Area Network (SAN) Option3.20 Enterprise Option for StorageTek ACSLS3.21 Enterprise Option for IBM 34943.22 Enterprise Option for SAP R/3 for Oracle3.23 Enterprise Option for Advantage Ingres3.24 Enterprise Option for VSS Hardware Snap-Shot3.25 Client for VSS Software Snap-Shot4.0 Installation Considerations4.1 BrightStor ARCserve Backup Base Product4.2 Enterprise Module4.3 Client Agents4.4 Agent for Lotus Domino4.5 Agent for Microsoft SharePoint4.6 Agent for Microsoft SQL Server4.7 Agent for Open Files 4.8 Disaster Recovery Option 5.0 General Considerations6.0 Known Issues6.1 Portmapper Conflicts with BrightStor ARCserve Backup6.2 Known Issues for the Base Product6.3 Known Issues for the Client Agent6.4 Known Issues for the Agent for IBM Informix6.5 Known Issues for the Agent for Microsoft SharePoint6.6 Known Issues for the Agent for Microsoft SQL Server6.7 Known Issues for Agent for Open Files6.8 Known Issues for the Agent for Sybase6.9 Known Issues for the Disaster Recovery Option6.10 Known Issues for the NDMP NAS Option6.11 Known Issues for the Optical Library Option6.12 Known Issues for the SAN Option6.13 Known Issues for the Enterprise Option for StorageTek ACSLS6.14 Known Issues for the Enterprise Option for IBM 34946.15 Known Issues for the Enterprise Option for SAP R/3 for Oracle6.16 Known Issues for the Client for VSS Software Snap-shot6.17 Known Issues for BrightStor Portal Integration6.18 Known Issues for Documentation7.0 Documentation Changes8.0 Language Certifications9.0 Documentation10.0 Contact Customer Support1.0 WelcomeWelcome to BrightStor ARCserve Backup forWindows r11.5. This Readme file contains importantinformation to help you with your implementation of theproduct, including installation considerations, operatingsystem information, known issues, and how to contactComputer Associates Customer Support.2.0 Operating System SupportBrightStor ARCserve Backup for Windows is supported onthe following operating systems: Windows XP Professional 32-bit (Server, Manager, and Client Agent) and 64-bit (Client Agent only) (at minimum, Service Pack 1 and Service Pack 2) Windows Server 2003 Web Edition (32-bit only) Windows Server 2003 Standard Edition (32-bit, x64, and IA-64) Windows Server 2003 Enterprise Edition (32-bit, x64, and IA-64) Windows 2000 Professional 32-bit (Service Pack 3, Service Pack 4, or Service Pack 4 Rollup 1) Windows 2000 Server 32-bit (Service Pack 3 Service Pack 4, or Service Pack 4 Rollup 1) Windows 2000 Advanced Server 32-bit (Service Pack 3 Service Pack 4, or Service Pack 4 Rollup 1) Windows 2000 Cluster Server (2 node Advanced Edition) Windows Server 2003 Cluster 32-bit, x64, and IA-64 Windows 2000 and Windows 2003 Datacenter 32-bit and 64-bit Windows Powered NAS (2000) Windows Storage Server 2003 Windows Small Business Server 2000 Windows Small Business Server 2003 and Windows Small Business Server 2003 plus Service Pack 1 Microsoft Virtual PC 2004, Microsoft Virtual Server 2005 (BrightStor ARCserve Backup base product, BrightStor ARCserve Backup Client Agent for Windows, and BrightStor ARCserve Backup Agent for Open Files only) VMware GSX Server version 3.0 and 3.1, VMware ESX Server 2.5 and 2.51, VMware Workstation 4.0, 4.5, and 5.0 (BrightStor ARCserve Backup base product, BrightStor ARCserve Backup Client Agent for Windows, and BrightStor ARCserve Backup Agent for Open Files only) Note: BrightStor ARCserve Backup supports Windows NT using the BrightStor ARCserve Backup Client Agent for Windows NT only. Windows NT is not supported on the server. 2.1 Support for 64-bit Windows Platforms You can install BrightStor ARCserve Backup on the following 64-bit Windows platforms: Intel Itanium (IA-64) family

• x64-based systems including AMD Athlon64 and Opteron and Intel Xeon EM64T

• Due to differences between 64-bit and 32-bit Windows platforms, the following elements of 64-bit operating systems cannot be accessed by 32-bit applications: Areas of the Windows System Registry

• System settings files included in a System State backup

• Volume Shadow Copy Service (VSS) writers

To perform backup and restore operations on 64-bit machines, the 64-bit version of the BrightStor ARCserve Backup Client Agent for Windows must be installed with the server. 3.0 System RequirementsThe following sections provide information about theminimum system requirements for each BrightStor ARCserveBackup component. 3.1 BrightStor ARCserve Backup Base ProductThe minimum system requirements for BrightStor ARCserveBackup are: CPU: 350 MHzRAM: 512 MBDisk Space: 500 MB free disk spaceInternet Explorer: Version 6.0In addition to these requirements, you should considerthe disk space necessary for the Raima or Very LargeDatabase (VLDB), the default BrightStor ARCserve Backupdatabase. Depending upon usage, the BrightStor ARCserveBackup database can grow to several GB in size. 3.2 Disk Staging OptionBrightStor ARCserve Backup for Windows must be installedbefore you install the BrightStor ARCserveBackup Disk Staging Option. The following are the minimum platform requirements forthe Disk Staging Option: Windows 2000 Windows XP Professional Windows 2003 Windows Storage Server 2003 3.3 Client AgentsThe following sections provide hardware and softwarerequirements for the BrightStor ARCserveBackup Client Agents.Hardware RequirementsTo install the agent, your system must meet thefollowing minimum hardware requirements:Windows-based platforms:CPU: 200 MHzMemory: 256 MB RAMDisk space: 100 MBNetWare-based platforms: CPU: NetWare version 4.2 requires an 80586 processor with 128 MB RAM; NetWare versions 5.1, 6.0 and 6.5 require a Pentium-class processor with at least 512 MB RAM Disk space: 20 MBUNIX-based platforms:Memory: 128 MB RAMDisk space: 16 MBLinux-based platforms:Memory: 128 MB RAMDisk space: 10 MBTo install the Client Agent for Mac OS X, your systemmust meet the following minimum hardware requirements:Minimum 10 MB hard disk spaceMinimum 128 MB RAMSoftware RequirementsYou can install the BrightStor ARCserve Backup ClientAgents on the following platforms: BrightStor ARCserve Backup Client Agent for Windows: Windows XP Professional 32-bit (Server, Manager, and Client Agent) and 64-bit (Client Agent only) (at minimum, Service Pack 1 and Service Pack 2) Windows Server 2003 Web Edition (32-bit only) Windows Server 2003 Standard Edition (32-bit, x64, and IA-64) Windows Server 2003 Enterprise Edition (32-bit, x64, and IA-64) Windows 2000 Professional 32-bit (Service Pack 3, Service Pack 4, or Service Pack 4 Rollup 1) Windows 2000 Server 32-bit (Service Pack 3, Service Pack 4, or Service Pack 4 Rollup 1) Windows 2000 Advanced Server 32-bit (Service Pack 3, Service Pack 4, or Service Pack 4 Rollup 1) Windows 2000 Cluster Server (2 node Advanced Edition) Windows Server 2003 Cluster 32-bit, x64, and IA-64 Windows 2000 and Windows 2003 Datacenter Windows Powered NAS (2000) Windows Storage Server 2003 Windows Small Business Server 2000 Windows Small Business Server 2003 and Windows Small Business Server 2003 plus Service Pack 1 Windows NT BrightStor ARCserve Backup Client Agent for NetWare: Novell NetWare version 4.2 Novell NetWare version 5.1 Novell NetWare version 6.0 or 6.5 SP1, SP2, or SP3 BrightStor ARCserve Backup Client Agent for UNIX: Solaris 2.6, 7, 8, 9, and 10 SPARC Solaris 9 and 10 (x86 32-bit) Solaris 10 AMD64 IBM AIX 4.3.3, 5L v5.1, v5.2, and v5.3 HP-UX 11.0, 11.11, and 11.23 PA RISC HP-UX 11.22 and 11.23 Itanium (IA-64) Tru64 v4.0E, v4.0F, v4.0G, v5.0, v5.1, v5.1a, v5.1b BrightStor ARCserve Backup Client Agent for Linux: Red Hat 8 and 9 Red Hat Advanced Server 2.1 Red Hat Enterprise Linux 2.1 (AS, ES, WS) Red Hat Enterprise Linux 3 (AS, ES, WS) (x86, AMD64, and Intel EM64T) Red Hat Enterprise Linux 3 Update 4 (AS, ES, WS) (IA-64) Red Hat Enterprise Linux 4 (AS, ES, WS) (x86, AMD64, Intel EM64T, and IA-64) SuSE Linux Enterprise Server 7 SuSE Linux Enterprise Server 8 (x86, AMD64, Intel EM64T, and IA-64) SuSE Linux Enterprise Server 9 (x86, AMD64, Intel EM64T, and IA-64) SuSE Standard Server 8 SuSE Professional 8, 9, 9.1, 9.2. and 9.3 SuSE Linux Desktop 1 Novell Linux Desktop 9 Turbolinux Enterprise Server 8 Turbolinux Workstation 8 Turbolinux 8 for AMD64 Turbolinux 10 Server Turbolinux 10F Turbolinux 10 Desktop Miracle Linux 2.1 Miracle Linux 3.0 (x86, AMD64, and Intel EM64T) Red Flag Desktop 3.0 and 3.2 Red Flag Advanced Server 4.0 and 4.1 Red Flag Data Center Server 4.0 Red Flag Data Center Server 4.1 (x86, AMD64, Intel EM64T, and IA-64) Asianux 1.0 SCO Linux Server 4.0 Debian 3.0 BrightStor ARCserve Backup Client Agent for Mac OS X: Apple Power Mac G4/G5 (Mac OS X 10.2, 10.3, 10.4) Apple X Server (Mac OS X 10.2, 10.3, 10.4) BrightStor ARCserve Backup Client Agent for OpenVMS VAX 6.2, 7.1, 7.2, 7.3 AXP 6.2, 7.1, 7.2, 7.3 BrightStor ARCserve Backup Enterprise Option for AS400: AS400 V3 R7 M0 to V4 R5 M0 AS400 V5 R1 (5.1) V5R2 (5.2) 3.4 Agent for IBM InformixThe BrightStor ARCserve Backup Agent forIBM Informix requires the following: Informix Dynamic Server 9.21 or 9.40Agent for IBM InformixBrightStor ARCserve Backup for Windows3.5 Agent for Lotus DominoThe BrightStor ARCserve Backup Agent forLotus Domino has been tested with the following: Lotus Domino Server version 5.0.1, 5.0.2, 5.0.3, 5.0.4, 5.0.5, 5.0.6, 5.0.7, 5.0.8, 5.0.9, 5.0.10, 5.0.11, 6.0 for Windows NT 4.0 Service Pack 6a Lotus Domino Server version 5.0.5, 5.0.6, 5.0.7, 5.0.8, 5.0.9, 5.0.10, 5.0.11, 5.0.12, 5.0.13, 5.0.13a, 5.0.14, 6.0, 6.0.1, 6.0.2, 6.0.3, 6.0.4, 6.0.5, 6.5, 6.5.1, 6.5.2, 6.5.3, 6.5.4 for Windows 2000 and Windows Server 2003 Standard Edition, and Enterprise Edition. 3.6 Agent for Microsoft Exchange ServerThe following sections provide the hardware and softwarerequirements for installing and running theBrightStor ARCserve Backup Agent forMicrosoft Exchange Server. Hardware RequirementsTo install the agent, the following hardware must beavailable and configured: The base Microsoft Exchange Server hardwarerequirements (for information about these requirements, seethe Microsoft website)At least 512 MB RAMAt least 100 MB of free disk spaceNote: You must meet the base BrightStor ARCserveBackup product requirements before you install the agentand BrightStor ARCserve Backup on the same machine. Forupdated information about these requirements, contactComputer Associates Customer Support at RequirementsThe Agent for Microsoft Exchange Server requires atleast one of the following Windows operating systems: Microsoft Windows NT 4.0 Service Pack 6a Microsoft Windows 2000 Service Pack 3, Service Pack 4, or Service Pack 4 Rollup 1 Microsoft Windows 2003 The Agent for Microsoft Exchange Server requires atleast one of the following Windows Exchange versions:Microsoft Exchange Server Version 5.5 Service Pack 4Microsoft Exchange Server Version 2000 Service Pack 3Microsoft Exchange Server Version 2003 Service Pack 13.7 Agent for Microsoft Exchange Server Premium Add-onThe following sections provide hardware and softwarerequirements for installing and running theBrightStor ARCserve Backup Agent forMicrosoft Exchange Server Premium Add-on.Hardware RequirementsTo install the agent, the following hardware must beavailable and configured:The base Microsoft Exchange Server hardwarerequirements (For information about these requirements, seethe Microsoft website)At least 512 MB RAMAt least 200 MB of free disk spaceNote: You must meet the base BrightStor ARCserveBackup product requirements before you install the agentand BrightStor ARCserve Backup on the same machine. ContactComputer Associates Customer Support at any updates to these requirements.Software RequirementsThe Agent for Microsoft Exchange Server Premium Add-onrequires at least one of the following Windows operatingsystems: Microsoft Windows NT 4.0 Service Pack 6a Microsoft Windows 2000 Service Pack 3, Service Pack 4, or Service Pack 4 Rollup 1 Microsoft Windows 2003 Microsoft Exchange Server Version 5.5 Service Pack 4 Microsoft Exchange Server Version 2000 Service Pack 3 Microsoft Exchange Server Version 2003 Service Pack 1 3.8 Agent for Microsoft SharePointThe BrightStor ARCserve Backup Agent forMicrosoft SharePoint requires the following:The Agent for Microsoft SharePoint is supported onthe following:Windows 2003 StandardWindows 2003 EnterpriseWindows 2003 WebThe agent does not require the BrightStor ARCserveBackup server component.BrightStor ARCserve Backup must be installed beforeyou install the Agent for Microsoft SharePointConfiguration Wizard. The Configuration Wizard is supportedon all operating systems on which BrightStor ARCserveBackup is supported.The Agent for Microsoft SharePoint requires at leastone of the following:Microsoft SharePoint Portal Server 2003 SP1Microsoft Windows SharePoint Services 2.0 SP1The agent is supported on Windows Small Business Server 2003 and has been tested on Windows 2003 Service Pack 1 and Windows Small Business Server 2003 Service Pack 1.3.9 Agent for Microsoft SQL ServerThe BrightStor ARCserve Backup Agent forMicrosoft SQL Server requires at least one of the followingMicrosoft SQL Server platforms: Microsoft SQL Server 7.0 with Service Pack 4 Microsoft SQL Server 2000 (32-bit and 64-bit) with Service Pack 3, Service Pack 3a, and Service Pack 4 Microsoft SQL Server Desktop Engine (MSDE) 2000 with Service Pack 3, Service Pack 3a, and Service Pack 4 Microsoft SQL Server 2005 Beta 2 (x86) and the March 3, 2005, April 18, 2005, and June 7, 2005 Community Technology Previews (x86, x64, IA-64) BrightStor ARCserve Backup is also required. Note: If you are using Microsoft SQL Server 2000 64-bit Edition Service Pack 4, you should be aware that the service pack is missing a 32-bit DLL. Without this DLL, you cannot perform virtual device-based backups. Contact Microsoft to obtain help with this issue. Microsoft SQL Server 2005 SupportThe Agent for Microsoft SQL Server is compatible withthe following versions of Microsoft SQL Server 2005:The agent is compatible with Microsoft SQL Server2005 Beta 2 and the March 3, 2005, April 18, 2005, and June7, 2005 Community Technology Preview for x86-based (32-bit)systems on Windows 2000 SP3 and SP4 and on Windows 2003.The agent is compatible with the Microsoft SQLServer 2005 March 3, 2005, April 18, 2005, and June 7, 2005Community Technology Preview for x64-based (Athlon64,Opteron, Xeon EM64T) and IA-64 (Itanium) systems on Windows2003 SP1. The agent is expected to be compatible with future beta and CTP builds of Microsoft SQL Server 2005 and with the final product when released. Microsoft SQL Server 7.0 SupportThe Agent for Microsoft SQL Server supports Microsoft SQL Server 7.0 Service Pack 4 on the following operating systems: Windows NT Server 4.0 Service Pack 6a Windows 2000 Service Pack 4 or Service Pack 4 Rollup 1 Windows 2003 and Windows 2003 with Service Pack 1 Microsoft SQL Server 2000 SupportThe Agent for Microsoft SQL Server supports Microsoft SQL Server 2000, Service Pack 3, Service Pack 3a, and Service Pack 4 on the following operating systems: Windows NT 4.0 Service Pack 6a Windows 2000 Service Pack 4 or Service Pack 4 Rollup 1 Windows 2003 and Windows 2003 with Service Pack 1 Support for 64-bit SystemsUsing Microsoft SQL Server 2000, the Agent for MicrosoftSQL Server supports Microsoft SQL 2000 on the following64-bit editions of Windows: Microsoft SQL Server 2000 64-bit Edition for IA-64 on Windows 2003 for Itanium systems Note: If you are using Microsoft SQL Server 200064-bit Edition Service Pack 4, you should be aware that theservice pack is missing a 32-bit DLL. Without this DLL, youcannot perform virtual device-based backups. ContactMicrosoft to obtain help with this issue. Microsoft SQL Server 2000 for x86 (32-bit) on Windows 2003 SP1 for x64-based systems Microsoft SQL Server Desktop Engine (MSDE) 2000 SupportThe Agent for Microsoft SQL Server supports MSDE 2000, Service Pack 3, Service Pack 3a, and Service Pack 4 on the following operating systems: Windows NT 4.0 Service Pack 6a Windows 2000 Service Pack 4 or Service Pack 4 Rollup 1 Windows XP Service Pack 1 and Service Pack 2 Windows Server 2003 and Windows 2003 with Service Pack 1 3.10 Agent for Open FilesThe following section provides the minimum systemrequirements for the BrightStor ARCserveBackup Agent for Open Files:The Agent for Open Files Server Engine requires oneof the following operating systems:Windows NT 4.0Windows 2000Windows XP x86, x64, and IA-64Windows Server 2003 Web Edition, Standard Edition,or Enterprise Edition x86, x64, and IA-64To manage the Agent for Open Files on NetWareservers, the Novell NetWare Client software must beinstalled. The agent does not support the Microsoft NetWareClient. The Agent for Open Files NetWare Server Engine requires a server running Novell NetWare version 4.2, 5.1, 6.0, or 6.5. 3.11 Agent for OracleThe following section provides the minimum systemrequirements for the BrightStor ARCserveBackup Agent for Oracle: Oracle Server version 8, 8i, 9, 9i, or 10g Oracle Fail Safe (OFS) Cluster version 3.3.1, 3.3.2 and 3.3.3 on 9.2.0.11 Windows NT 4.0 Service Pack 6a, Windows 2000 Service Pack 4 or Service Pack 4 Rollup 1, or Windows 2003 Service Pack 1 The Agent for Oracle supports Oracle Real ApplicationClusters (RAC) architecture through the use of the OracleRecovery Manager (RMAN) utility.3.12 Agent for SybaseThe BrightStor ARCserve Backup Agent forSybase requires Sybase Adaptive Server 11.9.2, 12.0, or12.5.The Agent for Sybase supports Windows as the host serverplatform. For Sybase Version 11.9.2, contact Sybase for thenecessary bcksrvr.exe and sybmuf.exe files.3.13 Disaster Recovery OptionThe BrightStor ARCserve Backup DisasterRecovery Option supports the following:The following versions of Windows are supported forfloppy-based disaster recovery:Windows NT 4.0 Server with Service Pack 6a (remoteonly)Windows NT 4.0 Workstation with Service Pack 6a(remote only)Windows 2000 Profe